Since acquiring the platform formerly known as Twitter in 2022, Musk notably made drastic cuts to its support teams in favor of automated bots. Although X does advertise a customer support line (1-888-606-9669), its FAQ emphasized that in-app chat is “the easiest way” to get support for X Money problems, including for users who are locked out.

If too many users experience complex payment issues, X’s limited support teams could struggle to keep up, leading to declining engagement. Most banks maintain large dispute-resolution teams to handle call volumes and ensure that customers aren’t cut off from their money.