

2·
14 days agoHonestly? In the startup Universe. People at my company have to be reminded to check their email.
The vast majority of customer interaction where I work is through Slack or Discord. Companies buy support plans just to get a Slack channel where they can tag their favourite support person / migration services person / the CEO.
We’re mostly Millenials or thereabouts but we’re talking to Gen Z / Gen A and you gotta meet people where they are. For better or worse, that’s meant a lot less email.



“Okay AGI, how do we fix climate change?”
“Well, I have some ideas but it seems like this would’ve been a lot easier if you’d stopped emitting greenhouse gasses when you first learned it was a problem.”